TERMS OF USE
Effective Date: 09/23/2026
Last Updated: 09/23/2026

1.	Acceptance of Terms; Agreement to Be Bound
PLEASE READ THESE TERMS OF USE (“TERMS”) CAREFULLY BEFORE USING THIS WEBSITE.
This Terms of Use agreement (the “Agreement” or these “Terms”) specifies the terms and conditions for access to and use of salonalchemyhair.com, including any subpages, subdomains, or other pages associated therewith (collectively, the “Website”), and any content, features, functionality, or services made available through or in connection with the Website (collectively, the “Services”). This Agreement is made by and between Same Size Shoe, LLC, d/b/a Salon Alchemy (“Company,” “we,” “us,” or “our”) and you the user (“you,” “your,” or “User”).
BY ACCESSING, BROWSING, OR USING THE WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS, AS WELL AS OUR PRIVACY POLICY, WHICH IS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE WEBSITE.
2.	Eligibility
To submit a contact form or job inquiry, or to schedule an appointment using a booking link, you must be at least 18 years of age. By using those features, you represent that you meet these requirements and have the legal capacity to do so. Third-party platforms linked from the Website may impose their own eligibility requirements.
3.	Booking and Appointment Requests
Appointments are scheduled through a third-party booking and service platform. The Website provides a link to the third-party provider, but the Website does not itself accept bookings or process payments. A booking request is not accepted until confirmed by the third-party provider or the salon, as applicable.
•	Third-party platform terms: Your direct use of any third-party booking platform is governed by that platform’s own terms and privacy policy, not these Terms. See Section 10 for additional information about third-party services.
•	Availability and confirmation: Appointment availability, service duration, pricing, deposits, cancellation or no-show terms, and other booking conditions may be shown in the third-party booking flow or appointment confirmation and may change.
•	Booking errors: We may correct errors, limit availability, decline a request, or cancel an appointment when reasonably necessary, including when a service or time slot is unavailable.
•	Information submitted during booking: Use the third-party’s designated interface for booking information. Do not submit payment-card, bank-account, password, medical, dermatological, or other sensitive information through the Website’s contact or job inquiry form.
•	Account security: If you create an account on any third-party platform linked from the Website, you are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify the salon or the applicable platform immediately of any unauthorized access. The Company is not liable for losses arising from your failure to safeguard your account credentials on third-party platforms.
•	Communications sent on your behalf: Our third-party booking platform may send SMS, MMS, email, or other communications on behalf of the salon, such as appointment reminders, confirmations, or cancellation notices. Those communications are sent through the third-party platform and are governed by that platform’s terms, privacy policy, and messaging policies, including any consent, opt-out, and message-and-data-rate disclosures. The salon does not independently operate an SMS or MMS messaging program; any text messages you receive in connection with appointment scheduling originate from the third-party platform.
The salon may contact you to confirm, reschedule, or clarify an appointment request. Appointment-specific service terms, pricing, deposits, cancellation or no-show terms, and refund terms disclosed by the salon or shown in the applicable booking flow or appointment confirmation apply to that appointment.
4.	Permitted and Prohibited Use
You may use the Services only for lawful purposes and in accordance with these Terms. You agree not to:
•	Use the Services in violation of any applicable law or regulation.
•	Engage in any conduct that restricts or inhibits others’ use of the Services.
•	Use any automated system (bots, scrapers, crawlers) to access the Services without our prior written consent.
•	Attempt to gain unauthorized access to any part of the Services, other accounts, computer systems, or networks.
•	Introduce viruses, malware, or other harmful code.
•	Reverse engineer, decompile, or disassemble any part of the Services.
•	Use the Services to transmit unsolicited commercial communications (spam).
•	Interfere with or disrupt the integrity or performance of the Services.
•	Impersonate any person or entity or misrepresent your affiliation.
5.	Salon Services and Website Information
The Website may describe salon services, products, prices, service duration, staff, hours, service areas, and appointment availability. This information is for general informational purposes, may change without notice, and does not guarantee that a particular service, provider, product, result, or appointment time will be available. We may decline or modify a service when reasonably necessary. Website content is not medical, dermatological, diagnostic, or treatment advice and is not a substitute for advice from a qualified healthcare professional.
6.	Appointments, Fees, and Cancellations
Appointment-specific service terms, prices, deposits, cancellation or no-show terms, and refund terms disclosed by the salon or shown in the applicable booking flow or appointment confirmation apply to that appointment. 
•	Pricing: Prices and service offerings may change. The price and terms communicated for a confirmed appointment will apply, subject to correction of an obvious error or any requirement of applicable law.
•	No Website payment collection: The Website does not collect payment-card or bank-account information. No payments can be made on the Website.
•	General Terms: Salon Alchemy will reschedule or cancel your appointment at no charge 24 hours prior to your appointment start time. We require confirmation that you would like to cancel your appointment via phone or email. Less than 24 hours notice is considered a Late Cancellation and will result in a charge of 50% of the scheduled service(s). If you do not cancel your appointment or do not show up for your scheduled appointment you will be a No Show and charged 100% of the scheduled service(s). To secure another appointment, the No Show balance must be paid in full prior to booking. Appointments booked within 24-hour period are still subject to the Cancellation/No Show policy. If you arrive late for your appointment, we cannot guarantee we will be able to provide your full scheduled service. Refunds for services will not be given.
•	Taxes and fees: Any applicable taxes, deposits, cancellation fees, or other charges will be disclosed through the applicable booking process, appointment confirmation, or at the salon.
7.	Salon-Premises and In-Person Service Risks
When you receive salon services in person, those services may involve ordinary, known risks, including allergic reactions, irritation, chemical sensitivity, hair or nail breakage, and results that vary based on your hair, skin, nails, health history, product sensitivities, or failure to follow aftercare instructions. Before services, you must disclose to the salon any relevant allergies, sensitivities, medical conditions, and product or service history that could affect the service or your safety, and you should follow the salon’s aftercare instructions.

Nothing in these Terms relieves the Salon of its obligation to comply with applicable North Carolina licensing, sanitation, infection-control, safety, and consumer-protection duties. 
8.	Contact and Job Inquiry Submissions; Reviews and Testimonials
The Website may provide a contact form and a job inquiry form. Each form collects your name, email address, and a freeform message (collectively, “Submitted Content”). You retain ownership of Submitted Content, subject to the limited rights needed for us to receive, store, review, respond to, and maintain records of your submission.
Use the contact form only for legitimate questions or service-related communications, and the job inquiry form only for legitimate employment-related inquiries. Provide accurate information. Do not submit Social Security numbers, payment-card or bank-account information, passwords, medical, dermatological, or other health information, biometric information, or other sensitive personal information in a freeform message. Do not submit content that is unlawful, threatening, harassing, defamatory, obscene, fraudulent, infringing, or intended to distribute malware or unsolicited commercial messages.
By submitting a contact or job inquiry form, you authorize us to use the information provided to receive, review, respond to, and manage the submission and related business records, consistent with the Privacy Policy. We will not publicly display a contact or job inquiry submission unless you separately authorize that use.
If you submit a review, testimonial, photograph, or other content for publication, it must reflect your honest experience and must not be fake, deceptive, or materially misleading. Nothing in these Terms prohibits or penalizes a lawful, honest review. We may decline or remove content only to the extent permitted by applicable law and based on lawful, consistently applied criteria, such as content that is unlawful, abusive, harassing, obscene, unrelated to the salon’s services, clearly false or misleading, invasive of another person’s privacy, confidential, infringing of intellectual-property rights, or contains malicious code. We will not condition a benefit on a positive review or otherwise require particular sentiment. If you have a material connection to the salon, disclose it clearly where required by law.
9.	Intellectual Property
The Services and all content, features, functionality, software, text, graphics, logos, trademarks, and other materials available through the Services are owned by or licensed to the Company and are protected by U.S. and international intellectual property laws. Except as expressly authorized by these Terms, you may not copy, modify, distribute, sell, lease, or create derivative works based on the Services or any content therein.
10.	Third-Party Services and Links
The Website may contain links to third-party websites or services, including for appointment booking or other services. Each third-party is an independent provider and provides the booking and service platform used to schedule appointments or provide other services. Each third-party’s own terms, privacy policy, and other applicable policies govern your direct use of that platform and any information or payment details you submit directly to it. These Terms, rather than the third-party’s terms, govern your use of the Website and the salon’s services, appointments, fees, cancellations, refunds, disclaimers, liability allocation, indemnity, governing law, and dispute resolution. We do not control and are not responsible for any third-party’s availability, security, content, or practices.
11.	Privacy Policy; Order of Precedence
Our Privacy Policy, available at https://www.salonalchemyhair.com/privacy, describes how we collect, use, disclose, retain, and protect Personal Information when you interact with the Website, including the name, email address, and freeform message submitted through the contact form or job inquiry form. 
Please review the Privacy Policy before submitting information through the Website. As described in Section 8, do not include sensitive personal information in a freeform contact or job inquiry message.
Order of precedence: These Terms control your contractual access to and use of the Website and govern the Salon’s service terms, appointments, fees, cancellations, refunds, disclaimers, liability allocation, indemnity, governing law, and dispute resolution. The Privacy Policy controls over these Terms solely with respect to the collection, use, disclosure, retention, security, breach notices, and privacy choices relating to Personal Information. Each third-party platform’s terms and privacy policy control only your direct use of their services and any information or payment details you submit directly thereto.
12.	Cookies and Similar Technologies
The Website uses cookies and similar technologies necessary to operate and secure the Website and to collect analytics data about Website traffic and use. The Privacy Policy describes these technologies, their purposes, and any choices available to you. You may manage your cookie preferences through your browser settings.
13.	Electronic Communications and Notices
We may offer you the opportunity to receive promotional communications, such as newsletters, offers, or other marketing messages, through various opt-in mechanisms on the Website or through third-party platforms we use. We will not send you promotional communications unless you have affirmatively opted in through an available mechanism. Your consent to receive promotional communications is not a condition of using the Website or any Services. Promotional communications will comply with applicable law, including by accurately identifying the sender, using nondeceptive subject lines, including a valid physical postal address, and providing a clear and conspicuous method to unsubscribe or opt out.
We may also send service-related communications reasonably necessary to respond to a form submission, administer an appointment, or comply with law. You may withdraw your consent to promotional communications or unsubscribe at any time by following the opt-out instructions provided in the communication or by contacting us using the information below. Opting out of promotional communications will not necessarily stop service-related or other non-marketing communications. Electronic notices, records, consents, and communications satisfy legal writing requirements to the extent permitted by applicable law.
14.	Disclaimers
THE WEBSITE, ITS CONTENT, AND INFORMATION ABOUT SALON SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
We cannot guarantee that files downloaded from or data transmitted to or from the Website will be free of viruses, malware, worms, Trojan horses, or other harmful components. No data transmission over the Internet or method of electronic storage is completely secure, and the Company cannot guarantee the absolute security of information transmitted to or from the Website. We do not warrant that any appointment, service, provider, product, price, availability, or result described on the Website will be available or suitable for you. Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the exclusions above apply only to the extent permitted by applicable law.
Nothing in this Section limits or waives rights or remedies that cannot be limited or waived under applicable law, including applicable privacy and consumer-protection laws.
15.	Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE WEBSITE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID DIRECTLY TO THE SALON FOR THE SALON SERVICE THAT GAVE RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).
Some jurisdictions do not allow the limitation or exclusion of liability for certain types of damages. In such jurisdictions, the above limitations apply only to the extent permitted by applicable law.
Nothing in this Section limits rights or remedies preserved by the Privacy Policy or other applicable privacy or consumer-protection law.
16.	Indemnification
To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, directors, employees, agents, and licensors from and against claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Website; (b) Submitted Content you provide; (c) your violation of these Terms; or (d) your violation of applicable law or another person’s rights.
17.	Suspension and Termination
We may suspend or terminate your access to the Website, in whole or in part, if we reasonably believe you violated these Terms, created risk for the Company or another person, or used the Website unlawfully. We may also discontinue or modify the Website. You may stop using the Website at any time.
Upon termination or discontinuation, your right to use the Website ceases immediately. Provisions that by their nature should survive termination, including Contact and Job Inquiry Submissions; Reviews and Testimonials; Intellectual Property; Third-Party Services and Links; Salon-Premises and In-Person Service Risks; Limitation of Liability; Indemnification; Governing Law, Venue, and Dispute Resolution; Limitation on Time to File Claims; Attorneys’ Fees; Miscellaneous; and any accrued obligations, shall survive. Termination does not affect any rights you may have under applicable privacy or consumer-protection law.
18.	Changes to These Terms
We may modify these Terms from time to time. If we make material changes, we will post the updated Terms with a revised “Last Updated” date. Your continued use of the Services after the effective date of the updated Terms constitutes acceptance to the extent permitted by law. If you do not agree, stop using the Services.
19.	Governing Law, Venue, and Dispute Resolution
19.1	Governing Law
These Terms and any dispute arising out of or relating to them or the Services shall be governed by the laws of the State of North Carolina, without regard to its conflict-of-laws principles.
19.2	Exclusive Venue
Any legal action or proceeding arising out of or relating to these Terms or the Services shall be brought in the state or federal courts located in Wake County, North Carolina, unless the parties otherwise agree in writing or applicable law requires another forum, and you consent to the personal jurisdiction and venue of those courts. 
20.	Limitation on Time to File Claims
ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
This limitation shall not apply to claims arising under state or federal privacy or consumer-protection statutes that prescribe their own limitations period, or to claims that cannot be subject to a contractual limitations period under applicable law.
21.	Attorneys’ Fees
In any action or proceeding to enforce these Terms, the Company shall be entitled to recover its reasonable attorneys’ fees, costs, and expenses from you, in addition to any other relief to which the Company may be entitled.
22.	Miscellaneous
•	Entire Agreement: These Terms, the Privacy Policy, applicable appointment or booking terms, and any other policies or agreements expressly referenced herein constitute the agreement between you and the Company with respect to the Website and the salon’s services. If provisions conflict, Section 11’s order-of-precedence rules apply.
•	Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
•	Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
•	Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.
•	Force Majeure: We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control.
•	Headings: Section headings are for convenience only and do not affect interpretation.
23.	Contact Information
If you have questions about these Terms, please contact us:
•	Same Size Shoe, LLC d/b/a Salon Alchemy
•	Email: admin@salonalchemyhair.com 
•	Phone: 919-852-4955
•	5433 Wade Park Blvd. Ste. 180, Raleigh, NC 27607